Support.

Full support for your production.

SERVICE AND MAINTENANCE, HELP AND SUPPORT FOR MANUFACTURING EQUIPMENT.

With a production system from Häcker Automation, you are choosing professional and comprehensive support. Whether it’s training, maintenance or a service feature, you can always rely on the expertise and short-term support of our team.

Remote maintenance via AR-Assistant

Remote maintenance is a long-established component of our service and support services.
Our team supports you and our service staff on site using AR Assistant.
The virtual overlay of technical data in the real environment and vice versa, the transmission of the field of vision in real time to the support team at Häcker Automation, enables topic-specific support and fault localization to be implemented quickly and regardless of location and documented in detail.

Play Video

Our scope of services

  • Short response time to service requests
  • Online Support (Remote Desktop/VPN)
  • Spare parts package delivery
  • Special service offers

For safe machine operation. Training and knowledge transfer.

The basis for successful production is well-trained operator personnel. In their training courses, our colleagues impart knowledge of machine operation. Learn more about the training contents of the operator level.
more

WE SHARE OUR KNOWLEDGE WITH YOU.

WEBINARs AND PODCASTS

Why is sintering used in particular for processes in the field of high-performance electronics?
How does increasing miniaturization affect die bonding?
How are borderline areas defined?
What needs to be considered when selecting dispensing equipment?

These are questions to which we provide answers in our webinar series. We will be happy to address your topics in one of our next events.

whitepaper

Process stability during dispensing in micro-assembly
pdf download

webinar

Process stability during dispensing in micro-assembly
webinar

Video-Podcast

MicroCell Architecture

video podcast

Wir unterstützen Dich gern.

Du benötigst detaillierte Aussagen zu Deinem Thema?
Unser Team feut sich auf Deine Kontaktaufnahme.
jetzt anrufen +49(0)36259 300 99
e-mail schreiben

Fernwartung via
AR-Assistant

Remote Maintenance ist ein lang etablierter Baustein unserer Service und Support Leistungen.

Unser Team unterstützt dich und auch unsere Servicemitarbeiter vor Ort mittels AR Assistant.

Durch die virtuelle Einblendung technischer Daten in die reale Umgebung sowie umgekehrt, die Übermittlung des Blickfeldes in Echtzeit an den Support in der Häcker Automation, werden themenspezifische Unterstützung und Störungslokalisierung schnell sowie ortsunabhängig realisiert und detailliert dokumentiert.

Play Video